Excellence in Healthcare Award
The Monroe County Hospital vision is to continue to be one of the most exceptional Hospitals in the State of Iowa. And the Hospital commits itself to achieving the goal, before this decade is out, of providing patient satisfaction that is the best in the nation.
Today's Patient Satisfaction Results
Type
2009 Actual
2010 Goal
2010 Actual YTD
ER Patient Satisfaction
97
95
97
Outpatient Satisfaction
98
95
98
Inpatient Satisfaction
93
95
97
Ambulatory Patient Satisfaction
99
95
99
Tomorrow's patient satisfaction results depend on how we treat today's customers.