Monroe County Hospital Receives

Press Ganey's Summit Award

MCH has been recognized for sustaining the extraordinary with Press Ganey’s newest and most prestigious designations, The Summit Award.   Monroe County Hospital partners with Press Ganey to survey our customers on the perception of their care.  According to Press Ganey, this award is the most challenging to attain as each winning facility must achieve and maintain the extraordinary.  This award will be presented at Press Ganey’s National Client Conference in Texas in November 2008.

The Summit Award is presented to facilities that have sustained a percentile rank of the 95th percentile or above, at the overall level, in each reporting period for three consecutive years. Award winners are determined in July by reviewing the overall percentile rank of each database report within the three-year period to verify that the percentile rank has not dropped below the 95th percentile at any point. Categories for the Summit Award include: Ambulatory Surgery, Emergency Department, Inpatient, Inpatient Behavioral Health, Medical Practice, and Outpatient.  The three-year timeframe for the 2008 award is August 2005–July 2006, August 2006–July 2007, and August 2007–July 2008.  MCH will be recognized in the Outpatient Category.

 Press Ganey relates ‘recipients of the Summit Award truly set themselves apart from the competition. They do so through demonstrating their dedication to improvement and sustaining excellence in both quality of care and employee and physician satisfaction.’  

 Winning awards confirms we are doing it better than most.  In this case, our Outpatient Satisfaction is consistently among the best in the nation.  We didn’t get there by accident.  It's the desire of our team to implement tools & hardwire them in order to provide very good care to every patient every time.  Congratulations to the departments who make up our Outpatient database.  And to each team member at MCH for your role in assuring we meet our Mission of providing quality care and service to our patients, staff & physicians.  

That’s The MCH Difference