Outpatient Clinic Team Lead

Monroe County Hospital & Clinics is a trusted provider of high quality, local health care. At Monroe County Hospital & Clinics, we strive to be a premier employer, known for our strong commitment to high employee satisfaction scores while offering competitive salary and benefit packages. Monroe County Hospital & Clinics employs 200 team members and is proud to be called a Top Workplace by the Des Moines Register seven years in a row!

Do you want to let us know you are interested in this job without filling out an application?  Want more details on pay and benefits?  Would you rather email us your resume?  Go for it!  Email us at hr@mchalbia.com.  We would love to hear from you!

Job Schedule

Full-time: Days, 36-40 hours (flex) per week.

Job Description

Monroe County Hospital & Clinics is seeking a full-time Outpatient Clinic Team Lead to join our Outpatient Clinic team.

Primary duties for this position include:

  • Serves as an electronic health record super user. This includes staying up to date on the system, educating necessary staff on updates, monitoring outpatient clinic staff and provider’s usage, and assisting providers with any electronic health record concerns.
  • Assists providers with dictation software.
  • Actively participates in the startup of new specialty clinics.
  • Manages the day-to-day operations of the outpatient clinic by making staffing assignments and monitoring staff productivity.
  • Orients new team members.
  • Provides assistance with special projects as directed by the director of ancillary services.
  • Provides input to write policy and procedures.
  • Participates in the hiring process for outpatient clinic staff.
  • Attends leadership training as appropriate.
  • Collaborates with director of ancillary services to perform employee rounding and evaluations.
  • Assists director of ancillary services with patient complaints or issues related to outpatient clinic visits.
  • Assists providers as outlined in individual contracts to ensure high quality care and satisfaction for both the patients and providers.
  • Rooms patients, takes vital signs, documents in patient chart, and assists with
    procedures as requested by providers and their staff.
  • Assists in scheduling patients and making reminder phone calls.
  • Serves as liaison between patients and specialty providers’ offices.
  • Assesses patients and contacts provider with patient status changes.
  • Acquires prior authorizations for radiology exams, surgeries, procedures,
    medications, etc. as needed.
  • Provides patient education when appropriate.
  • Assists with quality improvement activities.
  • Regular and reliable attendance.
  • Ongoing compliance with MCHC educational and training requirements.
  • Adheres to the MCHC mission, vision, values, and Standards of Behavior.
  • Maintains patient and hospital confidentiality.
  • Promotes and maintains positive relationships with patients, visitors, coworkers, and providers.
  • Actively participates in department huddles, in-services, meetings, and educational opportunities.
  • Follows all departmental policies and procedures and adheres to departmental budget.
  • High School Diploma or equivalent.
  • Associate Degree in Nursing.
  • Current and unrestricted license as Registered Nurse by the Iowa Board of Nursing.
  • Satisfactory completion of on-the-job orientation and competency skills checklist.
  • Basic life support (BLS) and mandatory reporting certified or within 90 days of hire.
  • Overall attention to detail, organizational ability, and ability to prioritize.
  • The ability to work in teams and communicate accurately and clearly.
  • Computer experience using Microsoft Office Excel, Word and Outlook.
  • Proficient in English in order to communicate with patients, families, and other caregivers.
  • COVID vaccine required unless an approved exemption is received.
Preferred Education and Experience
  • Experience in hospital or clinic setting.

Monroe County Hospital & Clinics offers an excellent benefits package including but not limited to:

  • Medical, Dental, and Vision Insurance
  • Health Savings Account
  • Flexible Spending Accounts and Dependent Care Accounts
  • Guardian Voluntary Insurance Plans
  • Life Insurance
  • Generous PTO Package

DCI checks required. E.O.E


Monroe County Hospital & Clinics, 6580 165th St Albia, IA 52531
Phone: (641) 932-1756 | Fax: (641) 932-1704 | Web: www.mchalbia.com