Access MyMCHC Portal

MyMCHC Portal conveniently provides you with easy, online access to portions of your medical records and test results 24-hours a day.

MyMCHC Portal is free to use, simple to sign-up for, and is completely secure. Only you and your MCHC care team will have access to your private health information.


FAQs

General Information and Enrollment

What is MyMCHC Portal?
MyMCHC Portal provides secure, online access to your personal medical information. MyMCHC Portal will allow patients to:

  • Send a secure electronic message to their healthcare provider
  • Request an appointment
  • Request a prescription renewal
  • View visit summaries
  • View lab results and vitals
  • Access healthcare resources
  • View and print medication lists
  • Update demographic information
  • View a family member’s medical record (authorization required)
How do I sign up?
Signing up for MyMCHC is easy!

When registering for services at Monroe County Hospital & Clinics, if you choose to provide a valid email address, a secure email will be sent that contains an invitation link and login information.

How do I claim my invitation?
Open the email and click on the link that says “Accept Invitation to MyMCHC Portal.” This will direct you to the MyMCHC Portal account set up page. You will be asked to provide information to verify your identity and set a password for your account.
What if I didn’t receive my invitation email?
If you do not see your invitation in your email’s inbox, please check your spam or junk mail folders in your email account. If you still cannot find it, please call the Monroe County Hospital Medical Clinic at 641-932-7172.
Can I view a family member’s health record in MyMCHC Portal?
If you are age 13 years and over, you may give authorization to allow a family member to view your information by completing an authorization form. Authorization forms can be found at the top of this webpage or at one of our registration desks.

In addition, individuals who have Legal Guardianship or an active Durable Power of Attorney for a person can request proxy access. An authorization form will need to be completed for each proxy access request. Proof of legal guardianship and Durable Power of Attorney is required for authorization.

Questions regarding proxy access should be directed to the Health Information Management department at 641-932-1736.

I don’t have any information in MyMCHC Portal account. Why?
You will only have medical information in your portal account if you have been seen at the hospital or clinics since February 4, 2013. Previous medical information is “pre-loaded” into your health record prior to your visit, but that information is not loaded into your portal. Only information that has been recorded in our new electronic health record will be included in MyMCHC Portal. Additionally, to protect your privacy, not all medical information from your health record is released to the patient portal.
Why are my results listed in metric values?
It is common practice in health care to utilize the metric system. Unfortunately, we are unable to convert this data for viewing in MyMCHC Portal. If you would like to convert the values, please utilize one of the many conversion tools that can be found online.

Technical Questions

I forgot my password. What should I do?
Passwords can be reset without having to contact MCHC. Please visit the login page and click on the Forgot Password link to reset your password.
Is MyMCHC Portal secure?
Monroe County Hospital & Clinics takes great care to ensure your health information is kept private and secure. The authorization process is controlled through a secure invitation process, personal IDs, and passwords.
Who is Cerner?
Cerner is a Kansas City based company that provides Monroe County Hospital & Clinics with the Electronic Health Record used by our providers and nurses during your visit or hospital stay. This electronic system has replaced the “paper charting” system of the past.
I want to “Bookmark” or set a “Favorite” link to the MyMCHC Portal Login page. What is the best link to save?

MyMCHC Portal Features

When can I see test results in MyMCHC Portal?
Lab results will be available on MyMCHC Portal within 36 hours. This allows your health care provider to review the results and contact you directly, if needed.
Are all test results shared electronically via MyMCHC Portal?
Test results of a sensitive nature are not released to MyMCHC Portal.
Will MyMCHC Portal allow me to make online prescription renewal requests?
Yes, MyMCHC Portal will allow patients to make online prescriptions renewal requests.
Will MyMCHC Portal allow me to make online appointment requests?
Yes. You can request an appointment by visiting MyMCHC Portal and clicking on “Request an Appointment.” You will enter in your desired appointment time and will receive a secure electronic message or phone call back to confirm your appointment.
Where will secure messages sent through MyMCHC Portal go?
When you select a provider to contact in MyMCHC Portal, the message will be sent through your electronic medical record to that provider’s clinic.
How soon will I hear back from my care team after sending a secure message?
You will receive a response within one business day (Monday through Friday, 8 a.m. to 5 p.m.).
Are there situations where I shouldn’t use online messaging through MyMCHC Portal?
Yes. Please call us at 641-932-7172 instead of using online messaging for any of the following purposes:

  • You need to see a provider today
  • You need a prescription filled today
  • You need to cancel or reschedule an appointment in the next 24 hours
What should I do if corrections to my health record are needed?
If you feel corrections to your health record are needed, please call 641-932-2134 and ask to be connected to the Health Information Management department.
Can I use MyMCHC Portal to communicate an emergency?
No. MyMCHC Portal should not be used to communicate an emergency. If you have a true emergency, please call 911.

Questions?

Please contact Monroe County Hospital Medical Clinic at 641-932-7172.