Monroe County Hospital & Clinics is proud to be named a TOP Workplace by the Des Moines Register for the tenth year in a row, earning 5th place among mid-sized employers in 2025. We’re also honored to receive the #1 Overall Award for Employee Training, recognizing our commitment to staff growth and development, along with the prestigious USA Today Top Workplace award. At MCHC, we put people first – our patients, our employees, and our community.
Do you want to let us know you are interested in this job without filling out an application? Want more details on pay and benefits? Would you rather email us your resume? Go for it! Email us at hr@mchalbia.com. We would love to hear from you!
Monroe County Hospital & Clinics is in search of a Patient Access Specialist for the Radiology Department.
Job Schedule
Full-time: Days, 36 – 40 hours per week working Monday – Friday
Job Description
Primary duties for this position include:
- Provides patient with quality care through appointment scheduling, professional communication through messages, and correspondence regarding individual patient accounts. Provides office information to patients.
- Answers the telephone in a timely manner and identifies self. Handles the patient or individual’s needs in a courteous, professional manner.
- Schedules patient appointments within the guidelines for each modality. Accurately completes pre-admit information and creates an encounter.
- Accurately obtains all demographic information for each patient.
- Accurately works in all radiology computer systems including EMR, pacs and radiologist portal.
- Recognizes the importance of accuracy in all aspects of the job.
- Regular and reliable attendance.
- Ongoing compliance with MCHC educational and training requirements.
- Adheres to the MCHC mission, vision, values, and Standards of Behavior.
- Maintains patient and hospital confidentiality.
- Promotes and maintains positive relationships with patients, visitors, coworkers, and providers.
- Actively participates in department huddles, in-services, meetings, and educational opportunities.
- Follows all departmental policies and procedures and adheres to departmental budget.
Requirements
- High School diploma or equivalent.
- Mandatory Reporter certified or within 90 days of hire.
- Overall attention to detail, organizational ability, and ability to prioritize.
- The ability to work in teams and communicate accurately and clearly.
- Computer experience using Microsoft Office Excel, Word and Outlook.
- Proficient in English in order to communicate with patients, families, and other caregivers.
Preferred Education and Experience
- Experience in a healthcare setting.
- Customer service experience.
Monroe County Hospital & Clinics offers an excellent benefits package including but not limited to:
- Medical, Dental, and Vision Insurance
- Health Savings Account
- Flexible Spending Accounts and Dependent Care Accounts
- Reliance Standard Voluntary Benefits Plans (Accident, Critical Illness with Cancer, Hospitalization)
- Life Insurance
- IPERS
- Generous PTO Package (16 hours of PTO will be given at time of hire)
DCI checks required. E.O.E
Location
Monroe County Hospital & Clinics, 6580 165th St Albia, IA 52531
Phone: (641) 932-1756 | Fax: (641) 932-1704 | Web: www.mchalbia.com
